All orders are processed Monday through Friday 10AM - 5 PM (EST). If you place your order after 1pm (EST), on the weekend or a holiday, it will be processed on the next business day.
SHIPPING RATES WITHIN CANADA & USA
|Order Value (before taxes)||$110 and under||$110.01 and over||$150 and over|
For international orders outside of Canada & USA, please note that we are not responsible for any customs, duties and taxes charged upon delivery.
Shipping fees are calculated at checkout. Shipping times will vary between 7-14 Days.
ESTIMATED DELIVERY TIMES
Please add 2-3 days to below delivery time if you are in non-major centres or remote locations.
|Regular Parcel (Delivery Time)||2-3 Days||4 Days||5-6 Days||7-8 Days||9-10 Days|
These are estimates only. Actual shipping time may vary depending on our carrier and other circumstances beyond our control.
1. Orders made within Canada will be processed in 1-3 business days.
2. Once your order has shipped, we will send you an email with a tracking number. You may check the status of your shipments via our carriers' websites.
3. Please include a note in your order if you need it to be delivered to a PO Box or postal station. Your shipment may take longer as this requires special handling.
*Please note our policies are subject to change with or without notice*
TRACK YOUR ORDERS
A great benefit of signing up for an account on terrera.ca is that you'll be able to check the status of your orders. Simply login or create an account with your email and password and click on your order number to check order details, including the shipment tracking number and shipment status.