COVID-19 Update

While we continue to pack and ship your orders, Canada Post and Purolator are processing and delivering much higher than normal volume due to COVID-19. You may experience up to a one-week delay in receiving your shipment.

Ordering

There will be a field for your gift card or discount code once you've clicked "Checkout".

Setting up an account ensures a faster checkout process when you shop with us. It saves your address information so you don't have to fill it out again when you purchase! You can also check the status of your items and purchase history.

We're happy to offer 15% discount to all shoppers carrying a LiveGreen Card at all of our trade shows. This offer cannot be combined with any other promotions.

Be the first to hear about our special offers, sales and new arrivals by signing up for our email list below. We promise to send you only the good stuff! Also keep in touch with us via our Facebook, Twitter, Instagram and Pinterest pages.

Shipping

Canada Post and Purolator are processing and delivering much higher than normal volume due to COVID-19. You may experience up to a one-week delay in receiving your shipment.

Orders take 1-3 business days to process and 1-7 days to ship.  Please refer to the email that was sent when you placed your order for shipment information. Locations in remote areas may take longer to ship.

We ship internationally! For more information on rates, please see our shipping policy. We encourage our customers to visit one of the many boutiques that carry our brand in your city to save fuel and money. See our list of stores here. If you are a customer from the US, or other countries please see our shipping rates here.

Yes! But please indicate in the "note" section when you place your order so our shipping staff can choose a carrier that can support shipping to P.O boxes. Please note that remote locations outside of major urban centres may require up to 7-11 business days to ship.

Returns/Exchanges

Our Products

1. Wash with like colours

Our fabric dyes are fade-resistent and our materials are OEKO-TEX Standard 100 certified. That being said, still separate your light laundry items from your darks to prevent colour transfer from other items in your laundry.

2. Hand Wash in Cold or Delicate Cycle

Choose a cold or delicate cycle on your machine when washing your bamboo viscose item to prevent shrinkage and best retain the colour of your garment.

3. Lay flat or Hang to Dry

We recommend that you lay flat or hang your bamboo viscose to dry to best maintain the fit, feel, quality and structure of your garment. Alternatively, tumble dry on low would be our recommended dryer setting.

4. Easily steam out any wrinkles

Instead of ironing, opt for a hand steamer. The wrinkles on your bamboo viscose will disappear in no time when given a quick steam!

We offer XS up to XL, and XXL in certain styles in contemporary sizing. Our clothing is true to size and our fabrics provide generous stretch and comfort.

All of our clothing is designed in Canada. As a sustainable lifestyle brand, we use earth-friendly fibres including organic bamboo, organic cotton, and tencel. China is one of the few places in the world that offers responsibly farmed organic bamboo. We currently source all of our sustainable fabric from China and work with selected fabric mills and factories that are located in the same region. This reduces our carbon footprint by not shipping materials from one country to another. Once the finished garments are ready, we slowly ship them to Canada by sea.

We have strict standards to ensure quality control every step of the way from milling to yarn-dyeing, to the final construction of the garment with our partners. We have built long-term relationships with our partners so that we can grow together and sustain the livelihoods of all peoples. All of our overseas partners are audited to ensure that they exceed national standards for health and safety, workplace conditions and workers’ protection. 

We know that in textile manufacturing, dyeing can have a huge impact on the environment. That's why we only use low-impact dyes that are classified by Oeko-Tex Standard 100 as eco-friendly. 
 
In order to meet the rigorous OekoTex100 standards, we ensure that our dyes have absolutely no toxic chemicals or mordants; no heavy metals and carcinogens; and no substances that can cause allergic reactions. The dyes that we use consume much less water than regular, non-certified dyes and have a high absorption rate. This means that our dyeing process needs little rinsing and we can complete our rinse at low temperatures. We also use a closed loop water system to ensure that our water is recycled.

Yes. We conduct annual audits of our suppliers and manufacturers in China to ensure safe working environments and fair wages are delivered. We only work with suppliers in cities with well-developed infrastructure and wage policies already in place. We never work with sweatshops or unethical manufacturers. This is an important aspect of our company philosophy. 

Paybright

Shop now, pay later with PayBright

Yes. You’ll need:

• To be 18+ years old
• To be a resident of Canada
• A Canadian Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo
• An SMS-capable Canadian phone number
• To meet the minimum cart size required to use PayBright as a payment option at checkout

If your basket is eligible for ’Pay in 4’ with PayBright, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with PayBright and accept the terms of your payment plan.

You can use PayBright on Terrera.ca. PayBright is not available for Terrera wholesale orders.

Using Pay in 4 will not affect your credit score.

At checkout, you will set up 4 convenient, automatic pre-authorized payments that debited/charged your Canadian Visa/Mastercard debit/credit card.

PayBright currently accepts Visa and Mastercard credit or debit cards. Debit cards must have the Visa or Mastercard logo. Please note that prepaid cards are not accepted.

Please reach out to the PayBright team and they will be happy to
look into the options available. You can contact them using this contact form.

For more information on late or NSF fees, please see this FAQ article on the PayBright help site.

Purchases made using PayBright are subject to Terrera’s standard return policy. Any returns will be processed by Terrera, and your PayBright balance will be reduced, cancelled, or refunded accordingly. If Terrera has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review Terrera’s return policy here.

For help with your payment plan or if you haven’t received your confirmation email, please contact PayBright via their website.

Please use an alternate payment method to complete your purchase.

For further information, please refer to PayBright’s FAQ page.